In present times, surveys pertaining to customer satisfaction are becoming very popular. The foremost reason for these surveys is gauging the level of quality services that are offered to customers. To put in simple terms, the objective of these surveys is to help a company engaged in the business of selling a product or service to determine the level of customer satisfaction with regard to the product or service offered to them.
Take KFC Survey or Give Feedback
What Is KFC?
Kentucky Fried Chicken or popularly known as KFC is only the largest and most popular fast food restaurant chain throughout the world. KFC has over 23,000 outlets across the globe and has operations in 142 countries of the world as of 2019. The specialty of KFC is its fried chicken. It makes the sales of KFC exorbitant and ranks 2nd in terms of sales. The first one being McDonald’s.
What Is MyKFCExperience?
MyKFCExperience is primarily a customer satisfaction survey designed with the objective of collecting the data that relates to the satisfaction levels of the KFC customers who have availed the services at one of their outlets. This customer satisfaction survey has been formulated in a comprehensive manner so that they can estimate how satisfied their customers are. Using the survey of MyKFCExperience, customers can share their candid views on KFC. The officials of the company will go through the opinions and will work to modify their services accordingly to cater quality services to them.
| Survey Website | www.mykfcexperience.com |
|---|---|
| Is it necessary to purchase something from KFC outlet to participate in the survey? | Yes, that is how you will get a receipt with the survey code and time mentioned on it, which is essential for the survey. |
| Type of entry | Online |
| Age limit | 18 years and more |
| Prize of survey | KFC Go Cups |
| Expiry of the code | Within 30 days of generation of the receipt |
| Entry limit | A single entry per receipt |
What Are The Basic Requirements You Need To Fulfill To Participate In The Survey?
Before you go ahead and begin with the MyKFCExperience survey, you need to go through the below-mentioned requirements that are vital to take the survey. They are as follows:
- To take the survey of MyKFCExperience, you must have a receipt from KFC that has a unique survey code on it, which is an invitation to the survey. The receipt should not be older than 30 days from the date of conducting the survey at www.mykfcexperience.com
- In addition to the above, the customer’s legal residence must be the United States of America to participate in the KFC survey.
- The customer participating in the survey must be 18 years or above.
- The participant must have basic knowledge of using an electronic device such as a computer, a laptop, or a smartphone. The same should support an active and stable internet connection.
- All the participants of the MyKFCExperience survey will need to have basic knowledge of typing and reading in Spanish or English as the website supports both these languages.
If you fulfill the prerequisites mentioned above, you are all set to participate in the www.mykfcexperience.com survey and win exciting rewards.
More About www.mykfcexperience.com Survey!
The company requires you to answer all the questions put in front of you during the survey, honestly and candidly. You are supposed to entail about your experience while dining at any of the KFC outlets or even if it was a takeaway order. Once the survey is complete, the portal will generate a verification code. This verification code is the code that you are supposed to take to the very same outlet where you made your previous purchase and avail the rewards attached to it. It is pertinent to mention here that this verification code is authentic only for a period of 30 days from the date the receipt with which you conducted the survey was generated. Therefore, it is advisable to conduct the survey well within the time of making your initial purchase so that you have ample time to avail the rewards of completing it. In addition to this, it is essential for you to know that the verification code is only valid once, and the customer cannot avail of subsequent benefits from it. Further, it is essential to point out that at the time of conducting the survey, the customer should make sure that their Javascript and cookies are enabled.
How To Take MyKFCExperience Survey? Here’s How:
The process is effortless, and you just need to follow a few simple steps, which are:
- Visit the official website of the KFC Survey, i.e., www.mykfcexperience.com.
- You will be asked to enter the “Survey Code” along with the “Time” the receipt was generated at. Once you fill out these details, click on “Start.”
- Once you are redirected to a new page, you will come across a series of questions that you are supposed to answer. Answer all of them honestly.
- Once you answer all the questions, you will be asked to provide your contact details. Enter the same correctly.
- Once the contact details are submitted, the screen will pop-up code on it.
Note the code cautiously on your receipt and keep it safe to present the same at the KFC outlet to avail of the reward.
The Customer May Come Across Problems Like
- Invalid survey code – this will happen only if the same survey code is used twice, so make sure that the same is not repeated.
- Unable to commence the survey – make sure that the Javascript and cookies are enabled in your system.
- Unable to get through the portal with correct survey code – the reason could be the expiry of the 30 days. Make sure that you are taking the survey within 30 days from the date of generation of the receipt.
Final Words
As is evident, the KFC survey at www.mykfcexperience.com is an opportunity for both the company and the customers to benefit from it. The customers get to put forward their opinions and suggestions to avail of better services in the future and avail rewards at the same time. In the same vein, the company gets honest customer reviews and feedback so that they can take corrective measures to improve the services and attract more and more customers. Therefore, if you visit the KFC outlet, make sure to get your receipt and take part in the MyKFCExperience survey.
On 5/5/20 @12:18 ticket # 1906 code;375269.
Cashier NAJANAEYAW was great !! Although while the cashier was busy preparing our meals & drinks the Manager was cleaning and sanitizing the counter where the drinks were being prepared the 3 cups were filled sitting on the ledge counter and the manager took his anticiptic cleaner and sprayed with no hesitation! As I looked on as astonished of his action … I stopped the cashier from setting the caps on the cups and advised her what she was not aware of on what just had happened and requested for a fresh dispensary of our soda order and with no hesitation & smile she did. We were also not given a receipt because we were at drive through because of COVID-19 we knocked at the store door and requested our receipt manager was standoffish and returned with no recourse! Although there is a huge clear sign that reads if “KFC forgets to give you receipts food is on the house”. Please honor worded signage!
We visited KFC in Gaylord(as we so often do). We were very disappointed with the service.
After a 30 minute wait at the drive-thru, we ordered the $20.00 Fill Up. (original recipe). The chicken was not at all what we were accustomed to . We got 4 legs 2 wings and 2 breasts. (very small pieces) We have been customers for many years and this is the worst experience we’ve had.
I’m sorry for this comment, but had to let you know.
Thank you for your time
Mary
I am very angry with kfc my husband just got home with out dinner he paid 11.49 for my meal which included 2 sides I received nothing this is about the 5th time this happened yesterday I went right when the opened and asked for potatoe wedges and corn I received mashed potatoes and coleslaw which I don’t like I am going to the better business bureau and complain because the last time I complained I never heard back from anyone you are cheating people if every other order is not given sides you cant even check it because we can only go through the drive thru
Manistee KFC open to drive thru only… probably like most other KFC restaurants around the US. Waited
in line for quite some time with cars lined up. Seems like waiting on one person at a time thru just the drive thru
could move a little faster. When I finally got my food I was shorted 2 pieces of chicken which of course no matter
how much you check your order you cannot count every piece of chicken…..and they are aware of that and counting
on you not knowing until you get home!!!!!! Not the way I think a business should be run!!!!!!
KFC service has gotten worse recently. I have gone through the drive-thru at 3 different locations within the last 2 or 3 months and never got what I ordered. Either the person taking the order has a hearing problem or a listening problem. I’m quite sure it’s the latter. I typically order 3 wings, coleslaw and biscuit. Since I go through the drive-thru I don’t take time to go through my order. At one location I received a wing, breast and coleslaw. At another location I ordered the same. When I got to the pick-up window I asked if there was coleslaw in the box. Good thing I asked, because they had put mashed potatoes in the order instead of coleslaw. Today I thought I’d try again at a different location and wouldn’t you know, the receipt said coleslaw, but I received mashed potatoes. To make matters worse I live 20 miles from the nearest location so it’s not a quick drive to return the dinner. Quite often when I get to my destination and open the box there’s no butter or there might be butter, but no spoon/fork. Never everything that should be with the order. All of your advertisements talk about 11 herbs and spices. I don’t know who mixes the herbs and spices, but they forget a few. There’s hardly any flavor to the chicken anymore. About the only good thing about KFC is the coleslaw. The only time I will go to KFC in the future is to buy a container of coleslaw. That shouldn’t be too hard to get right.
Friday July 17 we drove thru at the Washington IN Burger King and I ordered 2 deals of the 8-piece chicken nuggets and my husband ordered a burger meal. His was fine but the nuggets were so cold, I’m not sure they even cooked them, just let them thaw out. I couldn’t stand to eat them. Then when I tried to fill out the BK survey, it wouldn’t let me. I am very disgusted and it will be a while before I go back if I don’t get some satisfaction through a response from you.
Love KFC, eat there all the time….thanks for the free sandwich and cup!!!!!
Very Dissatisfied! On July 31st at 5:41pm , I placed an order through the drive up window. Survey code: G1358430731201**5, receipt ticket #17*5. I requested the 12 PC Meal + 12 Buf wings. The order was not ready when arriving at the window. I had been waiting in line behind 4 cars. I paid for the order at the window. The person at the window kindly ask me to pull over to a parking space and they would delivery the order to the car. At 6:19pm the order had still not been delivered to the car. At this time, I decided to go into the store to understand what was taking so long to fill this order. Upon entering the store, I observed several employees talking on phones and joking around. Once I complained the quickly filled my order.
Upon arriving back home I started to make a plate for dinner. That is when I found on 11 pieces of chicken, missing a breast and the containers for the coleslaw and mac & cheese was only 1/2 filled. I understand this is fast food and you pay your employees low wages however when i pay $36.68 for a meal I expect to get what I pay for in a timely manner. This store failed expectations in both cases. If I decide on chicken dinner in the future, I will be more likely to visit your competition right down the street.
Hi . I was told that after ordering a 4 pc chicken combo that it would be extra 2.00, for all white meat . Ok . Then I was charged 2.29 for green beans. I have always ordered green beans and have never been charged if I did not get mash potatoes. Total was 15.48 . Was told wait out front it would be 8 mins . I paid and my time was at 5:39 pm I did not get my order until 6:16pm. After I went back through the drive thru and complained about my order or Give me my refund … was told another 4 mins . I have never had problems with the KFC . I’m a regular customer. But after this I doubt I will come back. They were not busy when I ordered . After the parking lot filled up and emptied 2 times , I was more than aggravated.
EXACTLY the SAME EXPERIENCE!!!!
When I ask my son, who works at the mine and stays with me on his working day’s, he’s from out of state, what would you like for dinner, I always get the same answer, “What else, KFC! I like to cook but we both love our KFC. The people at our KFC are the BEST! Very kind, polite and always with a smile.
To bad that the people that have problems with their KFC don’t have the kind of KFC we have here in Elko, NV.
THEIR THE BEST!!
I went though the drive-thru at store # E648033 on August 8, 2020 @ 1:34pm. I ordered a 2pc Combo, but upgraded the wing for a second breast. When I checked the ticket all was correct, but upon arrival at home to consume the meal I found that the wing had not be upgraded to a breast. $0.99 plus $0.07 in sales tax was paid. Needless to say I was disappointed enough to write you. The ticket # was 1463.
WORST experience EVER!!!! Waited for 1 hour for my order.
What has happened to KFC? I remember when I was a young girl always looking forward
when we had a A big ole bucket of KFC on our dinner table. That is nothing but a good memory.
So much has changed with customer service at some of our favorite restaurants lately. Do they
not teach customer kindness now? The food was awful, the food was cold and we live 5 minutes from
the business, it was right at supper time when food should be hot and fresh.
Wishing I could go back to the good old KFC days…..but I will never enter the
store again. Too many chances and they don’t want my business.
On August 17, 2020 at 1:58 pm, I ordered an eight (8) piece original meal. When I reached home there was seven (7) pieces of chicken in the bucket. Restaurant #E720482.
I go to the KFC in Rock Island , Illinois but the last 2 times I have not been satisfied with the chicken. I usually get the breast and wing meal but yesterday the wing was so tiny and the breast was not as good as usual. I got the extra crispie but it was not good, I don’t think I will go back there because I don’t want to spend money on something that is not good. I have been going there for years and always loved it, but lately it is not good. The mashed potatoes and cole slaw were good.
Drive Thur at KFC has gotten really bad. Get the wrong order just about everytime I go. Then you cannot call to complain or if you catch when pull up forward to see order and find wrong have to get back in line to get item redone. Also, charging wrong for items ordred. So by the time you get the whole order complete 1 hr or longer has passed. Some of the drive thur people not wearing mask as required by our state. Finally had to quit coming to KFC tired of having to put up with this problem.
I placemy order on drive through for K 9 $ piece chicken comboat store #E720457 by order no2832, after we got our order and chechked it , Food was 3 piece instead of 4 piece ,i went backto drive through for the food, The cashier Named Daisy told me she is not responsible for any mistake and was not Ready to accept the mistake, I ask for Manager she told me she is the Manager, But she has no sense of satisfying the costomer, and was very Rude, what great Manager Kfc has, Thanks for wonderfull service
August 26, 2020
Today at 6:11 p.m. I visited KFC in Clovis, Ca. I am omitting the cashiers name on purpose. I always check my order before leaving with it as so may times it has been in error or inedible, e.g. chicken wings are just bones with dried hard skin. So, I went in to order as there were many cars in the drive through. It was busy however, I was the only one at the counter and after about 8 to 10 minutes I had to get someone’s attention to take my order. I ordered one chicken breast, 1 pint of coleslaw and two biscuits. I checked the box before stepping away from the counter. My order was wrong. There was a very small container of coleslaw. When I finally got the attention of someone to help me i was met with distain and was told that was what I ordered. I asked the young lady if she knew what a pint was. She seemed puzzled and had to get someone to help her. The other person told me if I wanted a pint I would have to pay the difference. I explained I was willing to do that. I was given the impression I was putting them out by requesting what I ordered. They turned their backs and walked away from me. First, I want to say i realize the people working in fast food work very hard, it was very busy but the lack of concern or ability to accept the fact she made an error was some of the worst customer service I have encountered at KFC in a long time. I have learned to check my order anytime i am in there due to the inefficiently in the past. It has been at least 6 months since I ordered from KFC and to have this happen again is the last straw. There is a variety of places to choose from these days when I want fried chicken. I will be sure to choose one of the others next time. P.S. The lady next to me ordered a diet coke and had to give it back to the clerk because it was only about 2/3 full. I observed that first hand.
On 8/25/2020 I purchased 2 original chicken breasts with mashed potatoes (no gravy) at drive thru window. I could not chew the chicken; my son also said his was tough, but he managed. I always enjoyed KFC, even craved it on occasion. Needless to say, I was VERY DISAPPOINTED. Validation : G135413082520****
We had the best experience I’ve ever had at a restaurant. We called ahead and didn’t have to get in a line. The General manager brought our order out to us as soon as we got there. I had explained when I phoned in our order that the last time I went there, we waited for 30 minutes only to find out they were out of original recipe. This time was much better. Dyersburg Tennessee can be proud of their GM.
on 2020/08/28 1208 50th street Lubbock Texas ticket #2279
order 12 uns ky wings, Ind Fries cost of meal was 12.55
This is not the first time I purchased the same meal form this store , the chicken was dry and had been sitting under the warmer for some time there was no juice just dry meat and crust was flaking of. My problem is that the personal had to know the condition of the meat before they gave it to me very disappointed.
Damon, at the KFC #J625168 is the best! He resolved an issue I had with a coupon for a free meal but the coupon was stamped at another KFC Restaurant which they would not honor. Damon made several calls to his manager trying to get my issue resolved all the while he maintained a cool and professional attitude. I really don’t know what happened regarding the coupon meal. What I do know is Damon honored a meal for myself and my husband at a discounted price. I was so appreciative especially because we are senior citizens and never experienced that kind of mix-up. Thank you Damon for your professionalism!!!!!!!!
You need to have chicken cooked when it’s lunch and dinner time.
I LOVE KFC. VISITED KFC ON 9/6/2020 bought two orders of 2pc combo. the chicken was very dry. I was very disappointed . I love KFC. I KNOW ITS THE HOLIDAY WEEKEND BUT THEN CLOSE IF THERE ARE NOT ENOUGH PEOPLE TO WORK THERE TO GIVE PEOPLE GOOD TASTING CHICKEN.
Monday night I stopped by KFC #g135487 at 5010 Aldine Westfield in Houston, Texas. I stopped because of the special advertised on the big sign tenders and fries for $5.49. When I got inside I was told that was the old price and it was now $6 something and I had to get a combo. That’s false advertisement. Though I’ve gone to this store once or twice a week for 3 years, I walked out. I don’t live in a chicken void. Churches is across the street from KFC. Hartz is a block and a half away. Popeyes about 3 miles and Chick-fil-A about 5. I will await your timely reply before calling the BBB.
System won’t let me enter the Survey Code, to many numbers (21) . Tried to use alternate method and even with the correct data, it was rejected! Not very satisfied with the process!
I WASN’T ABE TO GET TO THE SURVEY WITH THE CODE I WAS GIVIN EATHER.
I live in Bartlesville we have one KFC . They never get your order completely right , for example this Sunday we ordered a $20 dollar fill up meal to take to the park for a picnic so we asked for plates and utensils (forks) they assured us that they had indeed put every thing in and to my determent I did not look . As you might guess no utensils! This is just the most resent. We have asked for no gravy on the box meal only for them to not put in any mash potatoes at all, we have even had them to not include half our chicken order and coleslaw . I would have taken the survey but half the last half of the validation code is missing (they tore he ticket of at an angle c9750450913 is all I cane make out
I visited your restaurant on Sept.11,2020 and when I tried to do the survey tonight I was told that my receipt was too old or something like that. It has only been 4 days. After reading some of the other comments I have to agree. You are not the only chicken place in town. Not HAPPY Bob
System won’t let me enter the code on the receipt. We had the crispy sandwich, fries and cole slaw. The only good thing was the cole slaw. The sandwich was cold, the bun hard and the fries cold and soggy. We are on a fixed income and treat ourselves once a month. To pay $26.62 for this meal was a big disappointment. Stick to mashed potatoes and your regular meal if you can’t make a decent sandwich
We visited the KFC on 3150 South 6th street in Springfield, Illinois tonight. Our chicken was overcooked and underseasoned. Our biscuits were hard as a rock. We were charged for a large seasoned fries and they were missing. We paid nearly 57 dollars for food that was mostly inedible. And the customer service was horrible and rude. We have been longtime customers who just ate our last meal at your store.
TO WHOM IT MAY CONCERN, MY HUSBAND AND I ARE GREAT FANS OF KFC FOOD HOWEVER, AS WE WENT THRU THE DRIVETHRU AT YOUR UNIONTOWN, PA STORE, WE ORDERED OUR USUAL WHEN IT’S AVAILABLE. WE ORDERED THE $20.FILLUP. WHEN WE GOT HOME( IT’S A 30 MIN + DRIVE HOME) WE DISCOVERED THAT WE DIDN’T RECEIVE OUR BISCUITS. NOW I UNDERSTAND THAT THIS COULD BE A VERY EASY MISTAKE TO MAKE BUT WHAT AGGRAVATED US WAS THE FACT THAT WHEN WE TRIED CALLING THE # ON THE RECEIPT(724-437-9883) THERE WAS NO ANSWER AND IT WENT TO A DISCONNECT. WE TRIED SEVERAL TIMES. SAME THING. I UNDERSTAND THAT THIS IS A MINUTE ISSUE BUT I WAS GOING TO REQUEST THAT I COULD PICK UP THE BISCUITS TOMORROW(AS YOUR BISCUITS ARE GREAT WITH ANY MEAL, EVEN THE ONES THAT I COOK). ARE YOUR RESTAURANTS ONLY HANDLING EMAIL ORDERS AND DON’T ANSWER PHONES? THANK YOU FOR THE OPPORTUNITY TO VENT. SINCERELY, DEBRA COOK
Hello to whom this may concern, My name is Lucinda Broadard and today 10/3/2020 at 11:59 I went to Taco Bell 029269 at 820 Southbridge St. Auburn, MA 01501. We went to the drive thru and Kennedy J was our terrible server. They were fooling around for one thing, next we get our order after a small wait. We sat there until we could get someone’s attention and I finally got my drink, and then we had to get her attention again for a straw. They were very unprofessional, and we were just surprised by their lack of attention to the customers. We live quite a distance away and I got Tacos, very good, but no napkins. My companion got a 4 piece TENDER Combo and was not even offered Sauce. The worst part was when we got home and he opened the KFC box. The look of the tenders were very dark and so hard he could not even bite into them. He was so shocked and disappointed. The tenders were far from tender and meat was way OVER COOKED. We very seldom get to go get food, due to my disability and our fixed incomes.
We went to Taco Bell 029269 Auburn, MA. Kennedy J was our server. fooling around and terrible customer service. forgot my drink and then she forgot the straw, and was laughing. Tacos were good but no napkins. When we got home and opened the KFC box holding our chicken tenders, we were very shocked and disappointed because the tender were so over cooked to the point of burnt, and so hard and dry,. no sauce was offered. I am disabled and very seldom get out. Thank you for your attention to this matter. Sincerely, Lucinda Broadard
I ordered the $20 Fill Up Meal plus an order of large fries at 6:35 PM. Returned home and found that the large fries and gravy were not in the order. Returned to the KFC just after 7PM and was when I advised them of the missing item, the employee went behind the hot prep area that food is served from. He quickly returned with a paper bag with the gravy and fries. Luke warm fries to go with the food at home that is now lukewarm. Only a sorry came with the bag. It would have been much nicer that I at least got hot fries.
Drove to kfc at3:20. store #e720389. Prosser Washington.
ordered12 piece meal.order taker said they only have legs and thighs, was ok ordered beans, they did not have
any. payed $39.63. got home, chicken was barely warm, potatoes and gravy was barely warm, and chicken
was dry like it was in heater too long. we were only five minutes drive from store. this is the second time at this store that
we were dis satisfied with this store.
I didn’t get a survey code so it told me to click on this and give ticket no.,and store number and date and I did and still didn’t get my free chicken sandwich
and it did it on my friend Shirley ross too
thank you very much 뜻
At store on Los Gatos Blvd, Los Gatos, CA today @ 1:37pm.
TICKET #2043
CASHIER: YARAM
Asked for the $20 Fill Up Meal advertised on tv past few months. Guy looked at me, shaking head “sorry, all we have is this $25.00 promotional…pointing to a ltg plastic bag filled w/soda atop of counter. “Same thing, its our promotional.” No txs, I dont want a $5.00 bag of soft drink, I said nicely. ” We have ice tea.” No txs, lets start over. Id like yr $20 Fill Up Value Meal…I saw it on TV last night, its why I drive here. “We have a $30 value ootion.” NO, the $20 option is what Id like. All of sudden he says “ok…& rings me up. I set my purse on top of counter & he yold me to pls remove it & my car keys. I said I need a place to set my purse down, to open zipper & fetch my wallet. He then mumbled something…wasnt good.
I left totally exasperated & upset of having this guy give me a hard time about a product advertised on tv regularly. He was using a microphone & tried to embarrass me, I felt, although he picked wrong person. I know how to raise my voice too and I did match this loud mouth till he finally backed off & conceeded my point.
I HAVE ALWAYS ENJOYED MY EXPERIENCES AT KFC UNTIL TODAY. I WAS AT THE 2920 W. ELDORADO PKWY, MCKINNEY, TEXAS. TICKET # 3261 aAT 12:09 10/27/2020. MY CHICKEN HAD NO COLONEL SEASONS AT ALL, MASH POTATOES WERE COLD. I WASTE 15.73, AND THIS WAS THE 1ST TIME OUT OF 40 YEARS OF BUYING YOUR PRODUCT IT HAS BEEN THIS BAD. I WILL BE USING MY SURVEY CODE J6250471027203261 TO EXPRESS FURTHER MY DISAPPOINTMENT.
The service today was superb!
Greetings, I have been tasked on identification, initiation and possible development of a business partnership with your company. I have reviewed referral sites, business social networking sites and interviewed a few List Investors and have drawn up a list of possible partners, from which your company has been identified. I visited your website and saw your products. I must say that I am quite impressed with the quality of your products. Hence,we want your company to supply large quantities of your product to our country for commercial use.Kindly get back to me for additional information with regards to our need/order and shipping timelines. Warm regards. Vicente Fuga
went to 5877 Samuell blvd ticket 3269 10/30/20 7:23 pm (Tyneisha) cashier was a very nice servicer I spent 13.83 that might not sound like much to you but in this day in time it is money, this is the issue I brought my 3 1/2-year-old granddaughters with me cause she wanted KFC never asked for that hot spice chicken, she tried to eat them she kept complaining how hot they were, I tasted them from my order and they were too spice even for me and I’m 67 years old don’t want anything back at all just thought you should know, she got the rest of order correct [J625015 3 307 3269] didn’t realize just how spice it was until my grandbaby kept complaining like I said not asking for anything I just think it is sad that we had to find something else to eat, have a blessed day
thank you for your service
2020-11-02 ticket #1470 I ordered 10 piece crispy chicken tenders, MP w/gravy and coleslaw. Order was to go, no dine in service. When I got home I received “Fill Up Meal” original chicken, lg coleslaw, lg MP w/gravy, lg mac and cheese and biscuit. The biscuits were hard. The mac and cheese dry that when scooped out of dish the whole thing came out of dish. Gravy was separated in dish. Chicken greasy and skin pulled off pieces. My husband and I will not be eating at any KFC again.
Storec212003 tuning into a real getto store! Cashier came back to register and just stood there without saying anything! No welcome to kfc or anything else! Took my order very rudely and again didn’t say anything! No thank you or have a nice day! Nothing! Will not be going back!
Sadly, during our drive-thru experience yesterday, Nov 14th, 2020, we made our order. 16 piece meal, 4 sides, biscuits. Paid, pulled up to get our order…..and we had ordered 2 things of coleslaw, because we love yours, and instead….received 2 containers of mashed potatoes and gravy. Apparently, either your order-taker or the order filler doesn’t listen or read. Seems like every time that we have ever been to this place, they have screwed the order up. Poor business practice. Guess the wife and I need to do business elsewhere…..
I was at KFC on2324 south Madison st in Muncie Indiana on11/16/2020 at 4:44pm when we got the food the fries were cold and all dried out the chicken tenders were cold and dried out they forget are drinks didn’t notice until we got home was very disappointed lost are business
Today at your store in Portland Tx #j625112 I ordered a K2 combo, which is supposed to be 2 breasts, when I opened it it was 1 breast and 1(dove) wing. Then I tried to call the store and let ring till it disconnected. This is not satisfactory for me or the KFC reputation. you need to clean out your employee base and start over. the people in the store now don’t give a sh-t about customer service.
Ms. Susan she always greet us with a smile and she is very good at her job
I have been sitting out in the parking lot for 25 minutes waiting for my food I will never and I repeat never come back to this corporation KFC SUCKS!!!!
Ordered and paid for a three piece combo and upon arrival home found only to have a two piece combo. Obviously, disappointed to not get what I ordered and paid for.
The clerk was courteous and pl4asant and the food tasted fresh. My visit was just perfect. My ticket #3868. I was in and out in a couple of minutes.
Survey code C1600310306213868.
Survey code EO30080031121147** Possibly the first number is an 8. Printed poorly.
We were given Big box of three pieces, with cole slaw, mashed potatoes but NO gravy at all.
I just called the store and the phone rang and rang and then there was a hang-up.
We haven’t had KFC in years and thought we would treat ourselves. This is definitely NOT a welcome sign.
This was the store in Yelm Washington.
RESTAURANT J625124,TICKET 4520
I ORDERED THE $5.00 3 PC FILL-UP IN REGULAR,AFTER I PAID I WAS TOLD THEY ONLY HAD EXTRA CRISPY AND BAKED.I TOOK THE CRISPY WHICH TURNED OUT TO BE A MISTAKE.IT WAS OLD I GUESS THAT”S WHY THEY WERE PUSHING IT.NOT A VERY GOOD LUNCH.
My husband and I visited the KFC on Mormon Coulee Rd in La Crosse on Wed, Mar 17, 2021. We have visited this KFC for at least 20 years or more and always had good service and enjoyed our chicken. This trip we ordered thru the drive thru the “Fill up Meal” for $20.00. We choose the original recipe for our chicken. At the pick up window after we paid for our meal, we were told there were only 4 pieces of original and would we take the other 4 with the crispy chicken. It would be a 20 minute wait for all original. It was late afternoon and we decided we would try the crispy so agreed to 4 pcs. of each. At home when we had our meal this was the worst chicken we had ever had anywhere, it was dried up like it had sat under the heat lamp all day. I guess we should have waited for them to cook the original. The waiter was not very personable at the window. This is the worst experience we have ever had at one of your facilities and may not visit again. I thought you should be aware of this. Thank you
I stopped on my way home at KFC to check out their chicken sandwich and I found it to be as good as Popeye’s, maybe the taste of the chicken even better. So, now I don’t have to go out of my way when I want a chicken sandwich. I will stop at KFC and get one.
The KFC (D121006) at 228 Cedar Springs, Spartanburg, SC is now has become a favorite of eating establishment for my wife and I.
After I recieved my second COVID shot today (23 March 2021) we came in to eat. That was not always the case, about a year ago this KFC was staffed by uncaring and rude individuals. It was so bad that we stopped going there for close to six months. Then one day we went in out of desperation since it was located close to our pharmacy (we are seniors). SO GLAD WE DID. Since Neill and the new manager took over last year the service is terrific and even the quality of the food is better. In fact we are welcomed like we were family! If every fast food place was as good as this KFC, the quality of life for most people in this country would improve!
I applied the survey RE: G13560503262123** and received a redeem code 60044; big problem is it gives a BOGO on the chicken sandwich.
Well it so happens that my survey was on the KFC Chicken sandwich.
The new KFC Chicken sandwich SUCKS!!!! It is dry – hard – crusty – stringy – grislily – no flavor and plain POOR. No KFC taste.
And your Motto is burger places don’t really do chicken KFC DOES CHICKEN???? except now with this thing you call the new KFC chicken sandwich
So you see I will not be redeeming the BOGO
Have been watching March Madness and your commercials on KFC fried chicken sandwiches with mayo and pickles. Yum. Definitely wanted to try. So, on March 28, 2021 I’m in your drive-thru. Only three cars in front of me at the order spot. I ordered two of your fried chicken sandwiches with mayo and pickles. Drove to the pickup window and handed the young lady my credit card. She rang me up and handed my receipt and card back. She then reopened her window and told me that it would be 15 minutes. Fifteen minutes!?! I asked for clarity. “Yes” she responded. I asked why she rang me up then. She said she was just told that it would be fifteen minutes, she didn’t know. I asked her to credit my card. Don’t think she knew how, because a man was beside her on the register/computer. He removed some paper from the machine and put it under something at the side of the register. She then told me that they couldn’t give me a receipt showing that the charge had been removed from my card. I asked again for something to show my card had been credited. The man was still there. He pushed some buttons and she handed me what I thought was a credit receipt. As I pulled away from the window, I glanced at the receipt. It was a duplicate of my original charge to my card for two chicken sandwiches. By now, the drive thru had quite a few cars and I felt that my request for a credit receipt was futile. My ticket number is 1284. Time was 3:41 p.m. I’m sure your chicken sandwiches are as good as they look on your TV ads, but I’ll just have to try McDonalds, Arby’s or Wendy’s. (No Popeyes in my area). I think a 15 minute wait for chicken sandwiches is excessive. If you’re going to drop the ads, then don’t drop the ball to fulfill the orders in a timely manner. Needless to say, I won’t be back to your drive thru.
Good place to start a restaurant!!
No honey no sweet an sour sauce! I mean really???
I’m not accustomed to doing this, but needed to make this comment:
I’ve eaten a number of times at KFC restaurant #0212071, North Alma School RD in Mesa AZ. and done a number of carry out orders. I’ve always be satisfied with the food and service.
I ordered an 8 piece bucket of chicken thighs & legs & small container of coleslaw yesterday 3/28/21 for $21.10
When I got home, I noticed I had been shorted one piece of chicken, only got 7 pieces, and coleslaw had no dressing of any kind and wasn’t all what I was accustomed to getting. coleslaw is usually exceptionally good.
I know most of KFC’s are franchised, whether this store has changed hands recently and is in new ownership I don’t know but I was very disappointed in my order.
My survey code is 1207103282133**
I have been going to KFC # E080013 in Everett, Washington off and on for a dozen years. This is the first time (THAT I KNOW OF) where in my famous bowl there was a large bone and torn up chicken/chewed off the bone chicken instead of nuggets. I was eating in my truck before work (945pm), so it was dark. When I went to take a bite and to my surprise was a big bone I immediately turned on the light and saw what I was eating. I was so grossed out I could not take another bite and started taking pictures of what the people in that store are giving to their customers.
On top of that, as if it isn’t bad enough, they overfilled the container of beans so it was leaking all over the paper bag. The bag was soaked and ripped as soon as I grabbed it.
And they charged me, and put in the bag, an order of gravy–which I never asked for.
Will NEVER be going back there again.
I went to KFC Sunday, Monday, &Tuesday & ordered the same thing all 3 day’s ( # 1 ) & every day was a different screw up. Sunday I got mashed potatoes with no gravy, Monday got original & ordered crispy ( got no receipt ) & today got no taters & gravy, no cookie, & no extra crispy!! Who is managing this place? Very disappointed with this store! I really like the chicken but would like to get what I ordered without holding up the drive though lane !!!
I was waiting for my Food order and when i received the order and got home my experience with the Food was Horrible, I will never order the Fries again they put old left over fries and put them on the bottom and good fries up top with new ones.
and the chicken tasted like it was a couple of days old just heated up. I threw half of it out, Very disapointed in KFC!!!
I ordered food in drive thru the employee burped and used profanity. Then the lid was not completely closed on food and when I lifted the bag all the Nashville sauce wasted everywhere on my car seat
ticket #2039restaurant #G135099 at 5:21 pm; 3-pc combo: sipposed to be breast, thigh, leg;
I RECEIVED A BACK INSTEAD OF A BREAST!!! 2ND TIME THIS HAS HAPPENED!!! I want a correction. Ticket: $8.47
this has happened to me several times. I purchase for my wife. all she wants is 2 drumsticks and potato and gravy.
today the cost was $7.00 , that is $3.00 each for a drumstick and $1.00 for mashed potato. I can not continue to go to KFC at these prices. I explain when I order that this is all I need and they just cant seem to get it right. this is not a combo meal or anything else. There was also no fork, spoon, or napkins. $1.00 for potato is acceptable, but the price for the drumsticks is not .
There is a box to save my name, email, and website for next time I comment. There will most likely not be a next time.
We Got chicken the other evening and it was delicious. It is always very good.
I just came home from KFC at 6635 FM 78 San Antonio TX store#f003009 .My order was 2 K 1 And one ground beef burriito.At the window they offered me sauce for the burrito which I declined.They gave me the two beverages and the bag with my order.When I got home after a busy day at work and hungry I found out that they did not add that burrito to the bag.I am so angry knowing that it was not a busy time when I was there,I was the 2nd carand nobody behind me. This people need to pay attention to the what they are doing or find a job were they do not need to use their brain.I am extremely mad and not satisfied with the bad service .I paid for my burrito.I am not asking for free food.I paid for it and did I not get it.Keep my money, you just lost me and my family as customers.my receipt shows the time 7:33 pm Ticket # 1314. E003009 2 636. 1314.
I stopped in for LJS. Everywhere else 6 hush puppies is a side but you’ve given 2 forever. Now its only 1. Ridiculous. So I got the fries anyway. Well the chicken was old and tasted it. Also cooked in oil that should have been changed a week ago. You give long johns a bad name. No wonder they all left new york
The last 3 times we got KFC, our order was wrong, shorted us chicken on the $20.00 fillup and lastly but not least, the chicken was really dry and looked old. KFC is one of our favorite fast foods and when you are looking for a tasty and correct meal and it’s not and you’re disappointed. I called and talked with someone at KFC and she informed me she was sorry and they were short handed and no one wanted to work. Told me to come back and she would make it right. Easier said than done. We live across town from KFC. I’m sorry she doesn’t have enough help, but that’s not my problem and I do understand her problem. I paid for something I didn’t get on 3 different occasions.
I VISITED YOUR PLACE ON BAY ROAD IN SAGINAW MICHIGAN ON 4-3-21 AND TRIED TO TAKE YOUR SURVEY CODE AND YOUR SITE WOULD NOT TAKE IT( THIS CODE IS g1357510413211390==HOWEVER I HAVE A COMPLAINT ABOUT THE FOOD. MY DAUGHTER AND I BOTH HAD YOUR CHICKEN SANDWICH, AND THEY WERE HORRIBLE. BOTH BOTTEN BUNS WERE FULL OF GREASE, AND VERY LITLE MAYO ON THE TOP BUN, AND THE CHICKEN WAS OVERCOOKED AND VERY DRY. I BELIEVE IF THE CHICKEN WAS FLATTENED TO BE THE SAME THICKNESS YOU COULD FRY IT AND IT WOULD NOT BE DRY. WE JUST COULD NOT EAT THEM WITH THE DRYNESS AND THE GREASY BUN AND WITH A DAP OF MAYO.
I want a full refund of $17.03. I waited over 20 minutes for my food because the guy at the window gave wrong directions to where I should wait. After waiting 15 minutes I called and they said to come back and they would give me my money back. they did not. They gave me cold food, and wrong thing. I ordered the fish and chips and a large order of cheese curds. The fish and chips looked like basic frozen fish sticks. There was a small order of cheese curds, not large and the coleslaw leaked all over the bag.
Stopped to get KFC for dinner, we ordered an 8 piece original bucket. Waited in line for about 20 mins and they tell me they dont have any breasts, so this is what we got 1 wing, 2 thighs, 2 extra crispy legs, 3 original legs, NOT WHAT WE ORDERED, You would think they would have given extra chicken because in my book 1 wing and 5 legs dont equal breast meat. This restaurant #D148036 Greencastle In. its not going to make it in business if they run it like this, we have had 2 other incidents waited in line and after about 30 min get to the window and they said computers were down, we like to sponsor our local businesses but this is our last visit to this store. I called the store asked for the manager his name is Mason, very rude and hung up the phone on me, wow what a way to run a business i score this store an FFFF-
Rip off at kfc. $4.05for a wing. Big fucken rip off.
I am done with all the KFC places here in Citrus Heights and Roseville CA area. The staff cares less about getting quality food to the customer. They overcharge then give hassles when the customer wants it corrected. I have asked different times at different locations about if they will be glad to reopen the dining room and most say NO. They like the down time between drive thru customers. I went to the KFC/AW at 1089 sunrise in Roseville on April 9, 2021 and asked for a 12 piece wing box. 6 original and 6 extra crispy. The menu board said that would cost $12.99. I also wanted 4 biscuits and a large lemon cake. When I got to the window the charges were 6.09 for the cake, 4 piece chicken $21.75, biscuit al a carte .95, and 2 biscuits al a carte 1.00 I wanted an explanation and the girl, LANAED, kept telling me different reasons and I just got fed up and left. Then today 5/2/21 I stopped by for an 8 piece original bucket and a classic chicken sandwich. I was charged $17.99 for the bucket and 3.99 for the sandwich. When I got home, the chicken was very dark and dry and the chicken on sandwich was so hard and dry even my little terrier dog could not chew it easily. The sandwich itself was just thrown together. My 6 year old niece can make a better sandwich then this was. And do you ever read the reviews on your stores All the stores around here have 1 to 3 stars!! I am going to start going to Popeye’s chicken from now on. It is a little bit farther but the service and quality is way better. Also on 4/9 when I was waiting at the drive thru, I could see in and one of the employees was sitting on the counter messing with his phone. He had braids or dreadlocks but he had no problem sitting his butt on the counter!! Before this covid stuff started the KFC places around here all were great, but now you are hiring young people who just want a paycheck but do not care about the customer or the service or anything. And one night, mid evening, I forget the date, but it was last month. I stopped in wanting to order a milk shake. I stopped at the speaker, waited, nothing, I yelled HELLO and nothing, I waited nothing so I drove up to the window. It was closed but lights were on, I got out of my car and knocked on window, nothing so I drove off. Someone should send some spies out here and check out all these locations and report back to the main office and get some better service around here.
For the 1st time in a long time I got dry chicken I am usually about a $200 a month customer And it is always perfect For the 1st time in gotta be 10 years I got dry chicken I just wanted you to know The rest of our order was perfect
I just purchased the New Chicken Sandwich through the drive thru in Reedley Ca. They must have sprinkled two bottles of salt on the fries! They are so salty and SOGGY, they are not edible. The Pepsi has enough carbonation but way to much syrup.
Customer service was great!
The chicken and fries was cold. I was dissatisfied with the food.